English For Tourism & Hospitality

“Our aim is through practise to make you more confident in Spoken English and Written English.”

This course is aimed at all individuals whose English is not their first language and who are working or looking to work in a “5*” star tourist environment (luxury or super luxury), where communication in English is essential for the success of the company.

Communication skills, the approach and the language necessary to talk with guests will be taught. Through intensive lessons and classwork, group work, tutorials and active workshops the necessary skills will be taught to provide any attendee of this course with the English and confidence necessary in communicating with customers in any given situation.

Lite Regal International School offers individuals or groups the option to book  a 1 to 4 week course specifically for people already in the Tourism Industry or looking to enter the Tourism Industry. The course is aimed at English for individuals in:

• hotels and resorts
• hotel management / front desk / concierge and key staff
• human resources and all managers
• spa management and key staff
• restaurant / front desk / head chef + key staff
• tour operator / travel agent / tourist agency
• all personnel working in the tourism sector promoting their country
• events and conferencing manager

This course will provide the necessary skills to improve the specialised vocabulary necessary in the tourism and hospitality industry.

1.Introduction of Course Leader and Group

Introduction to customer service, language and etiquette.

The English and body language necessary in “First Impressions” scenarios.

“Eye Contact” and “Greeting” situation.

Students will watch videos of good and bad initial “Encounters”.  The qualified teacher will reinforce the necessary vocabulary skills to engage guest in any given scenario.

2. Develop the Language and Necessary Vocabulary for Each Leading Tourism Industry (Hotel, Restaurant , Tourism Agency )

For example for the English for Hotel Tourism- written skills and communication for enquiries, reservations, check in and check out, complaints.

In Hotel – language both written and spoken to engage with customers for any given situation. Listen to different check in and check out scenarios , guest form checking in, room enquiry conversation.

3.Use of English, Spelling, Speaking and Drills to Ensure that Conversation and the Written Skills are “Natural” and Automatic.

All students will practise and be taught phrasal verbs specific to the Hospitality and Tourism industry. Special lessons will be given in phonetics and pronunciation and how to achieve a  “clear” accent that is understandable.

4.Politeness Training

Students will be taught the vocabulary and written skills necessary in providing excellent customer service.

As English has is accepted standards and communication when talking to customers or guests students whose native language is not English will be taught to communicate or have the necessary written skills in communicating with guests without appearing rude.

5.Graduation and Issue of a Certificate upon Course Completion

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